“As a former FEMA Director, I understand the results of catastrophic, devastating events and their effects on the livelihood of individuals. SynergyNDS provided immediate response after Hurricane Katrina ravaged New Orleans and was instrumental in the revitalization of the Florida communities damaged by the four hurricanes in 2004. SynergyNDS strives for excellence and without a doubt will remain a leader in the restoration industry for years to come.”
“One of the most important things that happened immediately after the Panhandle flood was the Florida League of Cities and SynergyNDS were on the ground with my team to make sure that the citizens of Pensacola were taken care of and they had their central needs and I think that we’ve worked together as a team. But most importantly, making them feel comfortable and getting back to normalcy in their day to day lives.”
“What was amazing for me to see, as City Manager for only 2 weeks before Hurricane Michael made landfall, was my FMIT partners riding out the storm with me and standing by my side saying, “we’re here to help”. What emerged from that storm was an incredible partner that stood by me and helped me do the assessments of our buildings while I was worried about the life safety of our citizens. I would never want to go through anything like this again without the FMIT standing by my side.”
“Upon coming to the City of Callaway a year and a half ago, I realized the insurance carrier that they previously had was not going to be an adequate solution and we immediately went to FMIT. It was easy to see that they were going to be the best company to go with, and in light of Hurricane Michael making landfall and the response of FMIT and Synergy, we know that we made the right decision. We did not expect for them to come in and be able to take over and handle the restoration and the hardening of our buildings while we were able to continue on our daily operations. We can’t praise FMIT and Synergy enough.”
“What impressed me the most about the FMIT and SynergyNDS was, never in my professional career have I ever had an insurance company call the day before a storm to tell me that they were sending a team to ride-out the storm in order to get to work faster. It speaks to the commitment FMIT has to the recovery of us as a City so that we can serve the critical needs of our citizens during the recovery time.”
“We recently used SynergyNDS TurnKey Recovery and found it to be a very quick process. I made one phone call, they sent somebody out, assessed the damage, cut the check right away and got in touch with our procurement department. The process was great and it was very easy, I didn’t have to get involved at all. It happened very smoothly, and everything got repaired without issue.”
“When our County needed FMIT the most, they were there, and it assisted us greatly to have boots on the ground the very next day after Hurricane Michael made landfall. I actually stayed in Franklin County during Hurricane Michael, and when I came to the Courthouse the day after the storm, FMIT was here already onsite at that point. FMIT lined up and had a generator onsite within two days, even though our power did come back on and we ended up not needing it, it was incredible to know that we would have been up and going after such a major disaster.”
“The rebuilding of Central Station [after Hurricane Michael] was a monumental task. We had lost walls on two sides of the fire station on the second and third floors. We had significant roof damage, water damage throughout the interior of the structure, damage apparatus bay doors, not to mention the many little things that go unseen. This rebuild could not have happened without the work of FMIT Insurance and Synergy Project Manager Keith Bassett. Mr. Bassett was relentless on the contractors assigned to the rebuild. I had put my full trust into Keith as the Subject Manner Expert and he did not fail us. If he wasn’t in my office meeting with me, he was a phone call away.”
“The FMIT Damage Assessment Team was here within 48 hours [after Irma made landfall] and it was really great. They came in, they said we are going to be here from beginning to end, we are going to look at your assets to see what the damages are, it was perfect. And as soon as they finished assessing the building, I had an email with all of that information in it.”
“The TurnKey Recovery Team documented everything, they worked with us and they helped us to set up a game plan. So not only did they do the restoration, but they walked us through the rebuild of our facility and they also walked us through the relocation of those employees who had to continue to work, so in terms of continuity of operation we never missed a beat.”
“We experienced a loss here at the airport after an incident with our sprinkler system. By the time we got down to the terminal we approximated that 6000 gallons of water emptied out into the terminal. FMIT Turnkey Recovery was on site the next day to help us with this matter. They have contracted with our vendors directly which has made the payment process for vendors much faster than the city’s process. We’re able to send invoices and timesheets electronically to FMIT, this process by sending items electronically has helped to reduce the financial burden to the airport directly. I would recommend FMIT to other members.”
“As one of the states leading emergency officials, I know how important it is to work with our partners across the state before, during, and after a disaster. Working with the Florida Division of Emergency Management and FEMA, the FMIT and SynergyNDS have helped support their insured public entities reclaim millions of dollars after previous disasters. Through involvement in FDEM exercises such as the statewide hurricane exercise and by having a proactive response and recovery program, the FMIT can insure that Floridians are best positioned to recover quickly after a disaster.”
“I commend SynergyNDS and TurnKey Recovery for all the hard work that they did, the speed, the professionalism, the courtesy and patience that they demonstrated to us. These would be the first people that I would call in any kind of event without thinking twice. Everything was taken off of our shoulders, they took it and ran with it and knew what to do and have excellent processes in place.”
“In every case, SynergyNDS responded and reacted outstandingly. From start to finish, even where we stand today with the start of the reconstruction process, we from the NASA side of the house don’t have one single bad word to say about how things have been handled. We feel very pleased and very confident that it will be returned back to service better than it was before.”
“The last disaster we had was at our water plant where we lost 17 cameras. SynergyNDS TurnKey Recovery was out at moment’s notice, got us up and running and secured the location. Finance has also benefitted because we had the piece of mind in knowing that vendors were already chosen. Everything was seamless and we were really happy with their response.”
“The Florida League of Cities and FMIT have come in and basically relieved us of any of the duties that we anticipated we were going to have, relative to cleanup, bids, development of and recruiting contractors, it’s all been taken care of for us. The amazing thing that I have thought of many times is how thorough the Florida League and FMIT have been in anticipating our needs.”
“FMIT and SynergyNDS have done a tremendous job for our community, for our residents of Area Housing, and for the staff of Area Housing as well. This has been a very remarkable successful experience. It’s an effort of collaboration, it’s an effort of humanitarian efforts, and as a group, as a community, along with every helping hand, we are very successful.”
“One of the best things about Turnkey Recovery is we can be involved as much as we’d like to. Turnkey will take care of everything, and has taken care of a great deal. But, they also allow us to come in to ask questions and they’re only a phone call away, or nine times out of ten, on site, which is very helpful. We can come down and talk to them anytime, get an update, and they have been absolutely great.”
“Without this [FMIT TurnKey Operation], I don’t think our City would have been able to rebound and recover from the effects of the flooding event in my City Hall or from Hurricane Irma. I’m very happy with the services from FMIT and SynergyNDS.”
“It’s been wonderful working with FMIT on this project. We’ve gotten extraordinary cooperation from the staff and from the SynergyNDS crew, they’ve been wonderful to work with. Things have gone very smoothly, and I couldn’t be more pleased. On behalf of the city of Williston we are just very happy with the outcome of this project.”
“Florida League of Cities did a great job. There was minimal disruption in the overall operation. The response was prompt, thorough, we’ve been pleased to say the least. Golf operations weren’t affected at all, we didn’t really miss a beat, and food and beverage operations were up and running pretty quick. We’re satisfied with what Florida League of Cities has done for us.”
“Recently, the city of Marianna had a tornado touch down at its municipal airport. The tornado destroyed approximately three aircraft and also took the roof off of several facilities. SynergyNDS was prepared to issue a couple of checks to a contractor and a vendor to make temporary repairs to our facilities. The city was very pleased and we had great service from the Florida League of Cities and FMIT, we’re very pleased.”
“We recently had a flooding event here in Pensacola, Florida. It was catastrophic, FEMA came in and established it as a natural disaster. We’re proud to tell you that being partners with FMIT and SynergyNDS has been a life saver for us because they’ve come in, they’ve supported us through the recovery effort, through mitigation and start for our build back. We are so proud and pleased to be partners with FMIT and the Florida League of Cities.”
“Due to the complexity of the situation, and the impact on fire and police services, we had to take into account the safety of our personnel but also need to be able to respond 24 hours a day, 7 days a week to our community needs. We worked with TurnKey Recovery to seek immediate relocation of our people, our equipment, and our vehicles. This itself was a unique task that our insurance was there to help.”
“Overall we are very happy with the TurnKey Recovery Program and the procedures in amending this matter. They’ve been very professional and have kept us appraised of all the situations going on in the day to day activities so that it didn’t encumber us in any way.”
“We got the schedule of all of our properties and lights and parks and really just got that up and running and a tornado hit Oakland Park. SynergyNDS was there before I was there the next day, had everything assessed, we put the damages into simpliCity and it worked great.”